![]() ![]() Direct bank transfer (EFT) orders are only processed and completed once the funds have reflected in our bank account this can take 12 – 48hours. PLEASE NOTE: Payfast & Payflex orders are approved & processed immediately.Such external circumstances can in some rare cases cause delays to your delivery taking place. Couriers can also get stuck in traffic just like the rest of us.Special requirements please make a note in the notes column provided on check out, and we’ll be happy to assist wherever possible.All packages are sent from our Cape Town based premises.Our courier service requires the parcel be received and signed for (one of your representatives / colleagues may sign on your behalf).Unfortunately our courier is unable to call prior to delivery due to the high volume of deliveries being completed on a day to day basis.Our courier service delivers weekdays 8am-5pm (excluding public holidays), an office address is therefore recommended if nobody will be at your home during those hours.Western Cape customers will usually receive their orders quicker as all orders are shipped from our premises in the Western Cape for all our other customers outside of the Western Cape it takes 3-7 working days for delivery to be made, depending on your area and on stock availability.In rare cases, delivery to outlying areas may take longer than 72 hours altogether. We also make use of a 24 hour courier that is charged at R129, but it can take up to 72 hours for the delivery to be made, depending on your area.If you’re lucky enough to stay in the Helderberg area (Somerset West, Strand, Gordon’s Bay or surrounding areas), shipping will always be free. All orders over R999 qualify for FREE shipping. Delivery is charged at R89 for orders under R999 to anywhere in South Africa.We understand you’re excited to receive your new goodies and we know the wait can sometimes be excruciating, therefore we try our utmost to get your goods to you as soon as possible.
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